Privacy Policy

This Privacy Policy explains how Meadows English School ("we", "us", "our") collects, uses, stores and protects your personal data when you interact with our website and enquiry services. We are committed to handling personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Personal Data We Collect

We may collect information you provide through enquiry, admission and contact forms, including: student name, parent/guardian name, phone number, email address, class sought, and any message you submit. We may also collect technical data such as IP address, browser type and basic analytics information.

2. Purpose of Collection

Your data is used solely to respond to your enquiry, share admission information, coordinate campus visits, send school-related communications you have consented to, and meet legal and administrative requirements.

3. Lawful Basis & Consent

Processing is based on the consent you provide when submitting a form. You can withdraw consent at any time by writing to us at cc@meadowsenglishschool.com. Withdrawal does not affect prior lawful processing.

4. Data Retention

Enquiry data is retained only as long as reasonably required to serve your request, comply with applicable laws, or as agreed with you. Inactive records are securely deleted on a periodic basis.

5. Data Security

We follow reasonable technical and organisational measures — including access controls, encrypted connections and limited staff access — to protect personal data against unauthorised access or disclosure.

6. Third-Party Service Providers

We may use trusted third-party providers for website hosting, email, and analytics. These providers process data only on our instructions and are required to maintain confidentiality and security.

7. Cookies & Analytics

Our website may use cookies and analytics tools to improve user experience and understand usage patterns. You may disable cookies in your browser settings; some features may not function as intended.

8. Children's Data

We collect children's information only with explicit parental/guardian consent and use it solely for school-related purposes. We do not knowingly collect data from a child without verified consent from a parent or lawful guardian.

9. Your Rights as a Data Principal

Under the DPDP Act, you may request access to your personal data, correction of inaccurate data, withdrawal of consent, and grievance redressal. To exercise these rights, write to cc@meadowsenglishschool.com.

10. Grievance Officer

For privacy-related queries or complaints, please email cc@meadowsenglishschool.com with the subject line 'Privacy Grievance'. We will respond within statutory timelines.

11. Updates to this Policy

We may update this Policy from time to time. The latest version will always be available on this page with an updated effective date.